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RETURN & EXCHANGE

Return & Exchange Policy

Easy Returns • Hassle-Free Exchanges • Customer Satisfaction

Your Satisfaction Matters

At Masha Wear, every outfit is carefully packed before dispatch. If you receive a damaged product or require a size exchange, our support team is here to assist you quickly.

Return Policy

  • Return request must be raised within 3 Days (72 Hours).
  • Unboxing video is mandatory.
  • Product must be unused and unwashed.
  • Original tags & packaging required.
  • Applicable for damaged, defective or incorrect products.
  • Refund processed after inspection.

Exchange Policy

  • Exchange request within 3 Days (72 Hours).
  • Only size exchanges are accepted.
  • One exchange allowed per order.
  • Subject to stock availability.
  • If size unavailable, store coupon of equal value (valid for 90 days).

Not Eligible

✔ Used Products
✔ Washed Garments
✔ Missing Tags
✔ Damaged By Customer
✔ Requests After 72 Hours
✔ On Sale Products

Return & Exchange Process

1

Raise Request

Within 72 Hours

2

Verification

Support Team Review

3

Pickup

Courier Pickup

4

Quality Check

Inspection

5

Refund / Exchange

Completed

Need Help?

For Return & Exchange Support

styleupwishmasha@gmail.com
+91 7827407735
Monday – Saturday 10:00 AM – 7:00 PM

Frequently Asked Questions

Raise your request within 3 Days (72 Hours) by contacting our support team with your order details and an unboxing video.
Yes. Size exchanges are accepted once per order, subject to stock availability.
Refunds are initiated after the returned product passes our quality inspection.